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Claims & Return Policy

Our goal is your satisfaction with your order. If you are not satisfied, please contact us within 30 days of receiving your order and we will do everything reasonably possible to assure your satisfaction.

Inspection:

Please remember that it is the Customer's responsibility to timely discover and report all damage or shortage in materials or parts within 30 days of delivery of product. Please also remember that shipping packaging is not weatherproof, so appropriate storage measures should be undertaken upon receipt of your Polycarbonate Store product.

Claims Procedures:

  1. The Polycarbonate Store will make appropriate adjustments, at their election, for damaged or shorted materials or parts within 30 days of delivery.

  2. Upon approval of a return and the issuance of a return authorization you may return your order to the company upon the following conditions:

    1. Carefully prepare the material for return. Use the original packaging, if in good condition. If not, then use appropriate packaging to protect all materials and parts.
    2. Include all parts. Missing parts, if not reported to The Polycarbonate Store as part of the original claim, will not be refunded.
    3.  Note any damaged or missing parts at the time you make your claim and in the shipping container.
    4. Contact The Polycarbonate Store to arrange for return shipping and delivery.

Customer Credits:

  1. Upon return of the materials, The Polycarbonate Store will inspect them and determine the resale value if any.
  2. The value may be reduced by the replacement cost of missing or damaged parts not reported in your claim.
  3. Not available for refund:
    1. Shipping costs
    2. Cost of customizing, or custom parts.
    3. Custom ordered materials are not returnable for a full refund.


Within 2 weeks of return of your shipment, The Polycarbonate Store will offer a refund, credit, exchange, consignment, or a combination of these compensations to total the full market value of the shipment as returned.                                                               

Effective Summer 2012

For questions about this Return Policy or procedures, please call our customer service center at 1-888-977-POLY or e-mail CSRemail@charleysgh.com